Regardless of the chosen communication way, I mandatory need all the elements below.
Don't assume I know what you're talking about, please explain to me your issue as you would with your grandparents - so that even them would understand what you're talking about
A clear description of your problem
Explain to the dummy me what's causing the issue in a few sentences.
A few screenshots in pictures or video
- For images regional screenshot, I use Screenpresso
Only noobs take screenshots of their screen with their smartphones... (don't be a noob )
You can also use the screenshot feature from TradingView by clicking on the camera icon located at the top right
- For video screenshot, I use Screencastify
🔸 I prefer Video screenshots because it forces you to explain your problems clearly.
If the question is about how you should have managed your trades
I want some images or videos screenshots showing me where you entered/exited and a brief explanation
I'm not a seer and I don't have a crystal ball.
Please help me to help you :)
I want the time of the trades and the timezone used (I can't guess it)
Screenshots showing the dates and time (X-axis below) is very helpful.
It allows me to troubleshoot faster and avoids a lot of back-and-forth
Drawings on your screenshots are also appreciated.
Showing me with arrows where you entered etc
Can be done via TradingView directly, or Screenpresso or Screencastify
For issues with alerts, I need:
your alert message in TXT format
screenshot(s) of your alert conditions and alert configuration
screenshot(s) of your algorithm builder settings from top to bottom (all the settings basically)
some clear description of what's going on and what you did to troubleshoot
If any of those elements are missing, you're basically asking a blind man to show you the way
How to troubleshoot the issue yourself?
- Sometimes an issue happens only for a specific instrument/timeframe. Always good to check if the issue repeats for other assets or timeframes